Transform the Patient Experience, One Interaction at a Time
Latest Blog Entries
When we ask this question in our workshops, most people can remember an extraordinary moment they shared with someone who served them -- an encouraging word, help with a frustrating problem, a sense of being really seen and heard. The human connection that takes place in a good service transaction is positive for the customer and the person giving service. This is true in business, and particularly in healthcare. We love the providers and businesses who make us feel this way. And we love work where we have an opportunity to give good service.
A negative patient experience, on the other hand, can cause real distress, not just for the patient, but for the provider or staff person who is giving the poor service. How do they feel after such an interaction? "Aggravated," "Ashamed," "Tired" and "Demoralized." Without a change, poor service becomes a habit and tends to spread, often becoming entrenched in the workplace culture and even in the way services are designed. The good news is, good service is just as infectious. When we give good patient service, we tend not only to enjoy our work, but to have a greater sense of happiness and fulfillment, even outside of work. Virtually anyone can learn simple steps for positive customer and patient interactions. And with coming changes in healthcare that will enable patients to exercise more choice, most agencies have made the delivery of an excellent patient experience is now a top prirotity.
At Service Revolution, we provide tools and training for a thriving workplace where great customer service is a way of life. We help our clients set realistic, measurable goals for concrete changes that make a difference. We evaluate worksites, systems and face-to-face and telephone interactions, to identify areas of strength and weakness. We provide onsite workshops and custom online and video training. We make learning fun for your staff, and help you set up cost-effective programs to sustain continuous improvement over time. Service Revolution: Call us to get started!
When we ask this question in our workshops, most people can remember an extraordinary moment they shared with someone who served them -- an encouraging word, help with a frustrating problem, a sense of being really seen and heard. 
The good news is, good service is just as infectious. When we give good patient service, we tend not only to enjoy our work, but to have a greater sense of happiness and fulfillment, even outside of work. Virtually anyone can learn simple steps for positive customer and patient interactions. And with coming changes in healthcare that will enable patients to exercise more choice, most agencies have made the delivery of an excellent patient experience is now a top prirotity.
At Service Revolution, we provide tools and training for a thriving workplace where great customer service is a way of life. 